11 August 2023
Scott
[FYI request #23693 email]
Kia ora Scott
Your Official Information Act request, reference: GOV-026875
Thank you for your request of 4 August 2023, asking for the following information under the Official
Information Act 1982 (the Act):
Could you please provide the following information relating to clients emails.
- When did ACC approve the use of email redirection.
- A copy of the instructions, guidelines etc that were provided to ACC staff on the use of email
redirection.
- What oversight is in place to insure that email redirection is only used for the purpose it was
approved for.
ACC’s Communication Plan Policy was approved in December 2022
This policy is a formal document outlining the process undertaken if client’s behaviour or communication is
unreasonable; this process includes email redirection. Prior to the implementation of this policy,
communication restriction was used, however there was no formal policy related to it at the time.
Attached are three documents identified within scope of your request
These documents are:
• Communications Plans – Types of communication restrictions
• Communication Plan Policy
• Communication Using Email Policy
As staff names were not requested, they have been deemed out of the scope of your request and removed.
As this information may be of interest to other members of the public
ACC has decided to proactively release a copy of this response on ACC’s website. All requester data,
including your name and contact details, will be removed prior to release. The released response will be
made available
www.acc.co.nz/resources/#/category/12. If you have any questions about this response, please get in touch
You can email me at
[email address]. Ngā mihi
Sara Freitag
Acting Manager Official Information Act Services
Government Engagement
GOV-026875 Page 1 of 1
Document Outline
