16 October 2023
Scott
[FYI request #23693 email]
Kia ora
Your Official Information Act request, reference: GOV-028030
Thank you for your email of 24 September 2023, asking for the fol owing information under the Official
Information Act 1982 (the Act):
The documents firstly provided in respect to this OIA request make no reference what so ever to
redirecting all emails from a client to a single ACC mail account. The subsequent response by ACC “Email
redirection is a function inherent to the email system”.
•
When you advised the “email system” are you referring to the ICT platform administered by
Datacom under contract to ACC?
•
If you did mean the Datacom platform, please provide the following information; all white papers,
policies etc that support the actions of an ACC Security Advisor in sending instructions to Datacom’s
service desk to implement a re-direct of all mail receive from a claimants email address to a
specified ACC mail box.
Our response
Yes, ‘email system’ in our previous response of 11 September 2023 (our ref: GOV-027062), refers to the ICT
platform administered by Datacom under contract to ACC. The email system used currently is administered
internally.
ACC does not hold policies on email redirection specifically. As such, we are refusing your request as the
information does not exist. This decision has been made under section 18(e) of the Act.
To initiate an email redirection for a client, a request by ACC’s security advisor is lodged with ACC’s service
desk and completed. The security advisor can log a request for email redirection of a client when the
content of the emails contain, among other things, the fol owing:
• excessive amounts of irrelevant correspondence
• inappropriate language
• threatening language
• correspondence not relevant to the person that is being sent continuous emails, and
• correspondence affecting the mental wellbeing of the staff member due to the personal or
inappropriate nature of the emails
As this information may be of interest to other members of the public
ACC has decided to proactively release a copy of this response on ACC’s website. All requester data,
including your name and contact details, will be removed prior to release. The released response will be
made availabl
e www.acc.co.nz/resources/#/category/12.
If you have any questions about this response, please get in touch
You can email me a
t [email address].
GOV-028030 Page 1 of 2
If you are not happy with this response, you can also contact the Ombudsman via
[email address] or by phoning 0800 802 602. Information about how to make a complaint
is available
at www.ombudsman.parliament.nz.
Ngā mihi
Sara Freitag
Acting Manager Official Information Act Services
Government Engagement
GOV-028030 Page 2 of 2
Document Outline
