Justice Centre | 19 Aitken Street
DX SX10088 | Wellington
T 04 918 8800 |
F 04 918 8820
[email address] | www.justice.govt.nz
10 May 2024
R Lewis
[FYI request #26422 email]
Our ref: OIA 111410
Tēnā koe R Lewis
Official Information Act request
I am writing in response to your email dated 12 April 2024 where, under the Official Information
Act 1982 (the Act), you requested information regarding phone call recordings. You asked:
I understand that all phone cal s made to the Auckland High Court (09 916 9600) are
recorded. Can you please advise how long these recordings are supposed to be kept
for?
The Auckland High Court stopped getting direct calls when the Ministry of Justice’s contact
centre was established. All calls to 09 916 9600 are automatically answered by the
contact centre where the recorded greeting says the call may be recorded. The contact centre
retains calls for 12 months and then they are deleted.
Please note, my response with your personal details removed, may be published on the
Ministry’s website at: justice.govt.nz/about/official-information-act-requests/oia-responses/.
If you are not satisfied with this response, you have the right to make a complaint to the
Ombudsman under section 28(3) of the Act. The Office of the Ombudsman may be contacted
by email to [email address] or by phone on 0800 802 602.
Nāku noa, nā
Griffyn Gul y-Davies
Manager – Operations Support, Senior Courts