21 February 2024
Tēnā koe Sarah Brodrick
Official Information Act request
Thank you for your email of 23 January 2024, requesting information about the
Review of Decision hearing process. I have considered your request under the
Official Information Act 1982 (the Act).
On 12 February 2024, the Ministry provided you the following publicly available
resources. For completeness, we are providing them for you again:
• Work and Income website:
www.workandincome.govt.nz/about-work-and-
income/complaints/review-of-decisions.html
• Ministry Operational Policy including links to the relevant legislation:
www.workandincome.govt.nz/map/income-support/core-policy/reviews-
and-appeals/index.html.
In addition to the below Operational Guidelines:
• Reviews of Decisions Report Writers Information Pack
www.msd.govt.nz/documents/about-msd-and-our-work/contact-
us/complaints/review-report-writers.pdf
• Benefits Review Committee – Panel Members Information Pack
www.msd.govt.nz/documents/about-msd-and-our-work/contact-
us/complaints/committee-panel-members.pdf.
I will be publishing this decision letter, with your personal details deleted, on the
Ministry’s website in due course.
If you wish to discuss this response with us, please feel free to contact
[MSD request email]. If you are not satisfied with my decision on your
request, you have the right to seek an investigation and review by the
Ombudsman. Information about how to make a complaint is available at
www.ombudsman.parliament.nz or 0800 802 602.
Yours sincerely
pp.
Magnus O’Neill
General Manager
Ministerial and Executive Services
The Aurora Centre, 56 The Terrace, PO Box 1556, Wellington
– Telephone 04-916 3300 – Facsimile 04-918 0099