09 March 2020

Paul White
[FYI request #12049 email]

Dear Paul

Your Official Information Act request, reference: GOV-003391
Thank you for your email of 18 January 2020, asking for the following information under the Official
Information Act 1982 (the Act):
  •  In relation to Sensitive Claims can you please provide:
1)  A list of all ACC registered/approved impairment assessors
2)  A list of all suppliers/providers with contracts to provide cover assessments
3)  A list of all suppliers/providers with contracts to treat for ACC
4)  A list of all PA’s and MA’s who provide opinion/recommendation/review or reports and services
etc for SCU/ISSC
5)  From the EPM Performance Management Guidelines page 2:
•  The relevant Supplier’s Contract
•  ACC’s Procurement Policy
•  ACC’s Provider Management Framework
•  ACC’s Classification Tool for Providers, Suppliers and Third parties
6)  If not covered above could you please provide all contracts used for providers,
suppliers/vendors who provide ISSC services.
7)  Standard Terms and Conditions, and Schedules for ACC ISSC providers, suppliers/vendors.

Decision to release information
We have decided to grant your request and provide part of it in this response, namely information
which relates to ACC contracts and policy documents.

As previously advised, ACC does not routinely release personal details on public websites. Therefore, we
asked you to provide your private email address so we could send the other information to you. We
have not received this from you at this time.

Once we receive your private email address, which you can send directly to me by return email, we will
send the information to you. On 5 March 2020, we sent you a link for the Ombudsman’s guidelines
relating to requests made through fyi.org.nz and social media.

List of Impairment assessors – Q1
Contracted impairment assessors who hold the Impairment Assessment Services contract for Chapter
14/Mental Injury claims – specifically for sensitive claims.

This information will be released to you once we receive your private email address.

Suppliers with contracts – Q2 & 3
A list of suppliers contracted to provide Integrated Services for Sensitive Claims (ISSC) can be found at:
https://findsupport.co.nz/.

Under the ISSC contract, ACC contracts only with suppliers. These suppliers are listed on the ‘Find
Support’ website. Each supplier then sub-contracts or employs service providers to deliver one or more

                                                                                                                                                  GOV-003391

of the services within the ISSC contract, depending on their particular qualifications and experience. ACC
does not contract the service providers.

A copy of the ISSC contract can be located on ACC’s website under ‘Resources’:
https://www.acc.co.nz/resources/#/.

List of PAs and MAs – Q4
We have interpreted your request to relate to internal ACC Psychological Advisors and Medical Advisors,
who provide advice regarding sensitive claims. Their advice is used by the case owner as part of their
decision-making process when considering entitlements and support under the Accident Compensation
Act 2001.

As outlined above, this information will be released to you once we receive your private email address.

EPM Performance Management Guidelines – Q5, 6 & 7
All relevant supplier contracts can be located on ACC’s website under ‘Resources’:
https://www.acc.co.nz/resources/#/.

This includes the ‘Standard Terms and Conditions’ and the ‘Service Schedule for Integrated Services for
Sensitive Claims’ for ISSC suppliers.

Attached is a copy of ACC’s Procurement Policy, the Provider Management Framework and the
Classification Tool for Providers, Suppliers and Third parties, dated 21 November 2019.

ACC staff names have been withheld from the attached documents, under section 9(2)(a) of the Act, to
protect their privacy. We have carefully considered whether there are reasons why it is desirable, in the
public interest, to make the information available. We are of the view that maintaining the individuals’
privacy outweighs any public interest in making the information available.

Any queries
If you have any questions, you can email me at [email address].

If you are not happy with this response, you have the right to make a complaint to the Ombudsman.
Information about how to do this is available at www.ombudsman.parliament.nz or by phoning 0800
802 602.

Yours sincerely

Sasha Wood
Acting Manager Official Information Act Services
Government Engagement & Support

Attachments
- ACC’s Procurement policy
- ACC’s Provider Management Framework
- ACC’s Classification Tool for Providers, Suppliers and Third parties

Accident Compensation Corporation
Page 2 of 2

1982
Act
Information
Official
the
under
Released

Document Outline