Documents & Polices Education resources when deciding to take no action on a complaint
T Smith made this Official Information request to Health and Disability Commissioner
This request has an unknown status. We're waiting for T Smith to read a recent response and update the status.
From: T Smith
Dear Health and Disability Commissioner,
I reside in NZ, under the OIA I request copies of
1) documents/polices/education resources that are used internally when the HDC decides to take "no action on a complaint"
2) what was done to explore the validity of Ref - C23HDC02007
Yours faithfully,
T Smith
From: HDC
Health and Disability Commissioner
Kia Ora Tyson
Thank you for your OIA request for documents/polices/education resources that are used internally when the HDC decides to take "no action on a complaint and what was done to explore the validity of Ref - C23HDC02007. Your request is now with the team responsible for processing requests and the information will be processed in accordance with the Official Information Act and or the Privacy Act, and you will receive a response in accordance with the time frames set out in that legislation of 20 working days, unless an extension is notified
Please contact us if you have not had a response to your OIA request in 4 1/2 weeks.
Nāku iti noa, nā
Michelle Smith (she / her / wahine)
Complaints Administrator / Kaiwhakarite Take Amuamu
Office of the Health and Disability Commissioner
Ph: 0800 11 22 33
email: [Health and Disability Commissioner request email]
Please note our Wellington office has moved and our new contact details for our Wellington office are:
PO Box 245, Wellington 6140
Level 8, SAS House, 89 The Terrace
Wellington Central, Wellington 6011
Our phone numbers are unchanged.
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From: Michelle Smith
Health and Disability Commissioner
Kia Ora
Further to my email below. I have just noticed that this email address is different to the email address on this record.
Before I can process your request further, please advise of your full name, address, date of birth and mobile number? Once I receive this information, I can continue processing your request.
I look forward to hearing from you regarding my queries.
Nāku iti noa, nā
Michelle Smith (she / her / wahine)
Complaints Administrator / Kaiwhakarite Take Amuamu Office of the Health and Disability Commissioner
Ph: 0800 11 22 33
email: [Health and Disability Commissioner request email]
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From: T Smith
Dear Michelle Smith,
An OIA request is public record, I do not want my full name, address, date of birth and mobile number included.
the email address on file for that reference will be [email address] (on behalf of Te Wheke & Convergence, and the Hauora a Toi Consumer Consultant Group)
Yours sincerely,
T Smith
From: Michelle Smith
Health and Disability Commissioner
Thank you for your email.
I am not available at present. Please forward all emails to
[Health and Disability Commissioner request email], otherwise I will action your email on my return.
Have a good day
Please notify the sender immediately by e-mail if you received this e-mail
by mistake and delete this from your system. If you are not the intended
recipient, you are notified that disclosing, copying, distributing, or
taking any action in reliance on the contents of this information is
strictly prohibited.
From: Michelle Smith
Health and Disability Commissioner
Kia Ora T Smith
Thank you for getting back to me with this information. As you were aware, I was out of the Office hense the delay in acknowledging your email. This has been added to your OIA request and you will hear from us regarding this request in due course.
Nāku iti noa, nā
Michelle Smith (she / her / wahine)
Complaints Administrator / Kaiwhakarite Take Amuamu
Office of the Health and Disability Commissioner
Ph: 0800 11 22 33
email: [Health and Disability Commissioner request email]
Please note our Wellington office has moved and our new contact details for our Wellington office are:
PO Box 245, Wellington 6140
Level 8, SAS House, 89 The Terrace
Wellington Central, Wellington 6011
Our phone numbers are unchanged.
show quoted sections
From: Craig Goodwillie
Health and Disability Commissioner
Dear T Smith
Please find our response attached.
Regards
Dr Craig Goodwillie
Senior OIA Advisor
Te Toihau Hauora, Hauatanga | Office of the Health and Disability
Commissioner
PO Box 245, Wellington 6140 │ Level 8, SAS House, 89 The Terrace,
Wellington 6011
DDI (04) 494 7914
Please consider the environment before printing this email
Please notify the sender immediately by e-mail if you received this e-mail
by mistake and delete this from your system. If you are not the intended
recipient, you are notified that disclosing, copying, distributing, or
taking any action in reliance on the contents of this information is
strictly prohibited.
From: T Smith
Dear Health and Disability Commissioner,
the second part of my request, relates to a complaint on behalf of a lived experience network (not an individual)
I was the individual that submitted the complaint, and am happy for the responses (and the email address that I submitted from) to be published here.
It is my information to be shared ?
Yours faithfully,
T Smith
From: T Smith
Dear Craig Goodwillie,
I have already read - https://www.hdc.org.nz/making-a-complain...
My request was asking for "documents/polices/education resources that are used internally when the HDC decides to take "no action on a complaint"
Does HDC have no documents that relate to internal staff training to determine to take no action on a complaint ?
Does the HDC have no internal policies that guide Complaints Administrators/Complaints Assessor when determining to take no action on a complaint ?
Yours sincerely,
T Smith
From: HDC
Health and Disability Commissioner
Morena T Smith
Can you please provide us with your HDC reference number so we can locate
the complaint you are referring to?
Kind regards
Nāku iti noa, nā
Angela Redmond | Senior Complaints Assessor
Office of the Health and Disability Commissioner
Level 10, Tower Centre, 45 Queen Street|PO Box 1791|Auckland 1010|Phone:
0800 11 22 33
P Please consider the environment before printing this email.
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From: T Smith
Dear HDC,
it was in the original request submitted on the 30th august, your organization has all the required information
Yours sincerely,
T Smith
From: Sarah Sutherland
Health and Disability Commissioner
Kia ora Mr Smith
Thank you for your email.
I have checked your file and see that you have had your OIA request acted
upon. I understand that your file is currently being reviewed and you will
hear from this Office in due course.
In the meantime, please quote the above reference number when
communicating with this Office and address all enquiries to
[1][email address].
Thank you.
Ngā mihi
Senior Complaints Assessor
Te Toihau Hauora, Hauātanga | Health and Disability Commissioner
Phone: 0800 11 22 33
Level 10, Tower Centre, 45 Queen Street, Auckland 1010
PO Box 1791, Auckland 1140
Please notify the sender immediately by e-mail if you received this e-mail
by mistake and delete this from your system. If you are not the intended
recipient, you are notified that disclosing, copying, distributing, or
taking any action in reliance on the contents of this information is
strictly prohibited.
References
Visible links
1. mailto:[email address]
From: Craig Goodwillie
Health and Disability Commissioner
image001.png
3K
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Signed 6 October 2023.pdf
176K
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View as HTML
FINAL SOP 2022 under review.pdf
2.3M
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FINAL CAT Triage and Closure Form 2020 14 02.pdf
2.1M
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View as HTML
Dear T Smith,
Please find our response attached x 3.
Regards
Dr Craig Goodwillie
Senior OIA Advisor
Te Toihau Hauora, Hauatanga | Office of the Health and Disability
Commissioner
PO Box 245, Wellington 6140 │ Level 8, SAS House, 89 The Terrace,
Wellington 6011
DDI (04) 494 7914
Please consider the environment before printing this email
Please notify the sender immediately by e-mail if you received this e-mail
by mistake and delete this from your system. If you are not the intended
recipient, you are notified that disclosing, copying, distributing, or
taking any action in reliance on the contents of this information is
strictly prohibited.
From: T Smith
Dear Craig Goodwillie,
As requested I used my email (Fri 29/09/2023 9:20 am) for the official information act request, I have not received an acknowledgment or the information requested
??
Yours sincerely,
T Smith
From: Craig Goodwillie
Health and Disability Commissioner
Dear Mr Smith,
Thank you for your email.
What information are you requesting. On 29 September 2023 you asked: " What was done to explore the validity of Ref - C23HDC02007 ?". Are you requesting information from your file or are you asking for an explanation of decisions made on your complaint? Please clarify, in either case please use your personal email address.
I note you were provided with several replies to your email of 29 September 2023 on your personal email address.
Regards
Dr Craig Goodwillie
Senior OIA Advisor
Te Toihau Hauora, Hauatanga | Office of the Health and Disability Commissioner
PO Box 245, Wellington 6140 │ Level 8, SAS House, 89 The Terrace, Wellington 6011
DDI (04) 494 7914
Please consider the environment before printing this email
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