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What happens to adverse events emailed directly to medsafe?

Matthew Shelton made this Official Information request to Ministry of Health

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From: Matthew Shelton

Dear Ministry of Health,

Many people have reported emailing their covid jab adverse events directly to Medsafe's email address, rather than using the CARM system, especially in 2021.

What happens to those accounts?
Where are they logged?
What do they show and which public or private, passive or active pharmacovigilance systems are informed by them?

Yours faithfully,

Dr Matthew Shelton

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Kia ora Matthew,
  
Thank you for your request for official information. The reference number
for your request is: H2024040708
  
As required under the Official Information Act 1982, Manatū Hauora will
endeavour to respond to your request no later than 20 working days after
the day your request was received. If you'd like to calculate the
timeframe, you can use the Ombudsman's online calculator
here: [1]http://www.ombudsman.parliament.nz/  
  
If you have any queries, please feel free to contact the OIA Services Team
on [2][email address]. If any additional factors come to light which
are relevant to your request, please do not hesitate to contact us so that
these can be taken into account. 

Under section 28(3) of the Act you have the right to ask the Ombudsman to
review any decisions made under this request. The Ombudsman may be
contacted by email at: [3][email address] or by calling 0800
802 602.

Ngā mihi 
 
OIA Services Team 
[4]Ministry of Health information releases 
 

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