Kia ora Chris,

Auckland Transport (AT) acknowledges receipt of your request for official
information dated 17 April 2024 for procedures when notified of a death or
serious injury on your network.

We hope to respond to your request as soon as possible, but no later than
the 16^th May 2024, which is 20 working days after the day your request
was received.  If we aren’t able to respond to your request by then, we
will notify you of an extension of that timeframe.  

Your case is being managed by Varsha, who is one of our LGOIMA Business
partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-893548-F3C3X3.

Ngā mihi, 

Ane 
Customer Care Coordinator 
Customer and Network Performance Division
 
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[1]www.at.govt.nz
 
 

show quoted sections

Kia ora Chris 

 

I’ve attached the official information you asked for

On 17/04/2024 you asked for the procedures Auckland Transport (AT) have in
place for when AT is notified of a death or serious injuring on its
network.

 

I’ve attached a response from Phil Wratt, who is our Engagement Manager
for Customer Care. 

 

Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.

 

You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.

 

Ngā mihi

Varsha 

LGOIMA Business Partner 

 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[2]www.at.govt.nz

 

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. file:///tmp/www.ombudsman.parliament.nz
2. file:///tmp/www.at.govt.nz
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/